This Privacy Policy explains how Pawfection Grooming handles personal information through its website and related booking or enquiry channels. It follows the data lifecycle from collection to use, disclosure, retention, and deletion, and applies to visitors and customers in Australia.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
We may collect your name, email address, phone number if you provide it, your message, the pet details you submit with an enquiry, and the grooming service you request. We also process limited technical information such as server request metadata and browser or device information when you use the website.
Data is collected when you use the contact form, send an email, call us, or make a booking or pre-visit consultation request. Some technical data is generated automatically by the website and hosting environment as part of normal delivery and security functions.
The website uses essential cookies needed for core operation and privacy preference cookies that help remember your settings. We do not confirm the use of analytics cookies or marketing cookies on this site.
We use cookies only for essential site operation and to remember privacy preferences. If you disable cookies in your browser, some features may not work as intended, but the website should remain usable for basic browsing.
We use the information we collect to respond to enquiries, manage contact and booking requests, provide pre-visit guidance, support website security, deliver technical functions, and maintain internal records connected with those activities. Where relevant, we may also use information to follow up on service requests or to communicate about a booking or enquiry you have submitted.
We may share personal information with service providers that support website hosting, technical delivery, security, and message handling. These parties may process information only for the services they provide to us and are expected to handle it consistently with this policy.
Personal information may be disclosed to courts, regulators, law enforcement, or other authorities if required by applicable law, legal process, or a valid request. We may also disclose information where necessary to establish, exercise, or defend legal claims.
You may ask us to access, correct, or update personal information we hold about you, and you may raise concerns about how it has been handled. Where deletion is requested, we will consider whether the information can be removed or whether it must be retained for recordkeeping, safety, or legal reasons.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may need to verify your identity and clarify the scope of the request before responding. If we cannot fully comply, we will explain the reason where appropriate.
We keep personal information only for as long as it is needed to respond to enquiries, manage bookings, provide grooming services, maintain business records, or meet legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, unless a lawful reason requires continued retention.
When we update this policy, we will post the revised version on the website and apply the updated terms from the effective date shown in the notice. If a change materially affects how we handle personal information, we may also use a reasonable direct or site-based notice where appropriate.
